You already know that reviews can make or break your gig on Fiverr.
Getting good reviews consistently requires excellent service and quality. But some customers will leave a bad review regardless.
It might stem from a misunderstanding or simply a bad mood.
How do you take away most of the risk from a bad review?
It all lies in the art of the delivery.
Art of the Delivery
The secret to never getting bad reviews is that you never completely hand over your work until they leave a review.
How do you do this?
Tell your clients that the final milestone of your gig will be done after the order is marked as complete.
Make sure this is reasonable.
Here are some examples:
- Here’s a watermarked version of the logo, I will be sending over the full version once the order has been marked as completed.
- Your website is complete, I’ll be transferring over full ownership once the order has been marked as completed.
You get the gist. Never hand over the full work until the order is completed?
Do note that I never ask them to leave a review which would immediately be very suspicious, but when they mark the order as complete they will receive prompts from Fiverr to review, which most naturally will.
But why do you do this? Are you pumping out mediocre work and forcing them to leave you good reviews?
I never said anything about getting good reviews.
The key here is that this method avoids bad reviews.
If they’re unsatisfied with the order, most clients will not mark the order as complete as they will bring up an issue they might have been reluctant to.
Which gives you a chance to fix the order before you leave it to the customer to review it.
Not only that, by completing the final step after the have marked the order as complete, you are showing your customer proof that you will still work together with them even after the order is complete.
Further boosting their confidence that you won’t just abandon them after the order is complete.
Another benefit of this method is that it opens the door to your after sales service and future upselling.
To avoid most bad reviews, you shouldn’t completely hand off your gig until the order has been marked as complete.
The 3 other benefits to doing this are:
- Giving yourself another chance to salvage a customer’s bad experience
- Show that you’re a seller that stays in contact after delivery
- Gives more opportunity for upselling